Technical Support Services
Nationwide Coverage, Rapid Response
.Nationwide Service Network: Covers major regions and remote areas, providing on-site technical support and operational assurance across the country.
.Localized Solutions: Customize services based on regional characteristics, collaborate deeply with local power enterprises, and integrate into the regional grid ecosystem.
Tiered Response Mechanism
.L1 Routine Issues: 7x24H online support, standardized solution library, average response time ≤ 15 minutes.
.L2 Major Faults: Expert team remote diagnosis + simulation, over 90% of issues resolved within 4 hours.
.L3 Critical Incidents: On-site engineers + spare parts depot coordination, 100% guarantee to restore core functions within 48 hours.
Spare Parts Guarantee System
Covers the full lifecycle needs of mainstream equipment, with a redundancy rate of key components ≥ 200%.
Service Commitment
To the fullest extent possible, we respond efficiently to your initial request, ensuring the safe and stable operation of the power system.
